Member Experience Officer (Teller / Loan Officer)

  • Full Time
  • Anywhere

Mountain America Credit Union

Missoula Branch
2805 N Reserve St
Missoula, MT 59808

Full time: Monday- Friday 8:45am-6:15pm; Rotating Saturdays 8:45am-2:15pm

To be effective, an individual must be able to perform each job duty successfully.

  • Provides quality service (AAA) to members and potential members
  • Follows-up (222) member interactions with thank you notes and phone calls
  • Prepares and disburses loans within lending limits and credit union guidelines
  • Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
  • Acts as a liaison to Business Services
  • Completes annual product knowledge, Membership and Loan Training
  • Completes credit analysis and recommendations
  • Represents the credit union in a professional manner while dealing with members and potential members.
  • Handles all transactions with accuracy and courtesy, while maintain privacy and security.
  • Fulfills member requests for products and services while looking for ways to grow member relationships and accomplish credit union objectives.
  • Reaches out to the community through outbound phone calls and by attending SEG events.
  • Performs other duties as assigned


The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence. Ability to multi-task and maintain composure while handling all member activities and requests

At least one year of retail banking or related sales experience

HS diploma or equivalent

Licenses, Certificates, Registrations, Trainings
To be completed during the first 60 days:

  • MAU MSR Certification Package, MAU Teller Branch Checklist, MAU Products & Services MAU
  • Teller Follow-up Training, MAU MSR Sales Certification
  • Annual FSR Certification
  • Items to be completed generally during the first 6 months:
  • New Account Training
  • IRA Training
  • Loan Training
  • Loan Follow-up Training
  • MAU Annual Learning Plan
  • Notary Public
  • NMLS Certification
  • Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

  • Basic computer operating skills
  • Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
  • Type a minimum of 35 words per minute preferred
  • Symitar experience preferred

Managerial Responsibility
Have no supervisory/managerial responsibilities

Other Skills and Abilities

  • Thorough knowledge of credit union policies, procedures and regulations.
  • Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
  • Ability to perform mathematical calculations.
  • Ability to communicate effectively using written and verbal communication



Physical Demands

  • Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
  • Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

  • Close vision (clear vision at 20 inches or less)
  • Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

  • Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

There are no unusually environmental factors

Noise Environment
Moderate noise (business office with computers and printers, light traffic)

To apply for this position, please copy and paste the following link into your browser address bar: